Business Support Administrator at Capita – Up to £35,000 Salary

Working within the TfL AWN Controls Function, the purpose of the Business Support Administrator is to provide to our internal team with administrative support. This role has a strong focus on the management and coordination of the work order management process, this involves liaison with internal and external stakeholders to ensure Service Level Agreements (SLA’s) are met and quality outputs are achieved.


The Role

  • Day-to-day administration of the Work Order process for incoming requests from the customer and managing the end-to-end process within agreed SLA’s. This includes but is not limited to;
    • Reviewing requests for completeness and proactively seeking additional information where required
    • Following up actions and providing updates to the client, capturing the communication centrally.
    • Providing updates on order requests as required (circuits/hardware etc.)
    • Document management
    • Reporting to both internal and external stakeholders
  • Prepare, collate and distribute materials for the Proposal Assurance Board (PAB), documenting outcomes and progressing approvals within agreed SLA’s
  • Attend account governance meetings (internal) to provide progress status updates for completion of the proposal stage work orders, including preparing a weekly/ monthly report.
  • Capturing the resource sold in each proposal for review at the weekly resource meeting and to enable capacity planning
  • Capturing Technical Catalogue details in Remedy and complete reporting
  • Utilise stakeholder management skills to ensure colleagues are following appropriate governance and processes.
  • Ad-hoc tasks as an when required to support the wider Controls Function

Desired Skills & Experience

  • Experience working on large Network / WAN/LAN programmes would be advantageous
  • Strong communicator (written and oral)
  • Independent thinker who can take initiative
  • Intermediate to advanced MS Project & Excel essential
  • Remedy/JIRA or other similar ticket management system exposure advantageous

About Capita

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
  • Competitive salary (Up to £35,000)
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Work from Home ()

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

How to Apply

To apply for this role, please click this link and follow the prompts. It is important to enrol in the Recruitment, Interview & Aptitude Tests course at FS Academy for adequate preparation.

Latest Hiring